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Abmahnsichere Rechtstexte für Online-Shops
Rechtstexte für Ihr Business: Unsere Schutzpakete
Mehr über unsere Schutzpakete erfahren

Kundenrechte und Händlerpflichten

Top-Themen
Anfechtung & Zahlungsverzug
Zugehörige News
Mahnung & Zahlungsverzug

Hilfreiche Muster zum Schuldnerverzug

Händler sind zahlungsunwilligen Kunden nicht schutzlos ausgeliefert, sondern können stufenweise ihre Forderungen durch Zahlungserinnerung, Mahnung und sogar Rücktritt eintreiben. Wir stellen hilfreiche Muster bereit.

2 min

Nichtzahlung des Kunden bei Vorkasse – was nun?

In vielen Online-Shops stellt die Vorkasse ein beliebtes Zahlungsmittel der Händler dar, mit welchem das Vorleistungsrisiko auf den Kunden abgewälzt und die Erfüllung eigener Vertragspflichten vom vorangehenden Zahlungseingang auf dem Händlerkonto abhängig gemacht werden kann. Genau dort aber, wo die Vereinbarung einer Vorauszahlungspflicht vor vermuteten Liquiditätsproblemen oder Unzuverlässigkeiten des Kunden schützen soll, rätseln Händler nicht selten über ihre Handlungsmöglichkeiten, wenn der Kunde tatsächlich nicht zahlt. Der folgende Beitrag zeigt auf, welche Rechte den Händlern bei ausbleibenden Vorauszahlungen zustehen, und stellt hilfreiche Musterformulierungen bereit.

17 min 6

Was tun, wenn der Kunde nicht zahlt?

Online-Händler stehen immer häufiger vor dem Problem: Der Kunde hat die bestellte Ware bereits erhalten, lässt jedoch mit der Begleichung der noch offenen Rechnung auf sich warten. Dahinter können von Vergesslichkeit des Kunden bis hin zu seiner Zahlungsunfähigkeit viele Gründe stecken. Dabei können gerade kleine Online-Shops säumige oder zahlungsunfähige Kunden nicht so leicht verkraften. Im schlimmsten Fall können Kunden mit schlechter Zahlungsmoral für einen Shop-Betreiber auch das finanzielle Aus bedeuten. Wie Sie Zahlungsmuffeln begegnen können und welche Maßnahmen es gibt, um die Zahlungsausstände eintreiben zu können, erklären wir Ihnen im folgenden Beitrag.

10 min 5

Mahnung und Schuldnerverzug im Online-Handel – Rechte, Pflichten, Muster

Gerade im Online-Handel, wo Leistung und Gegenleistung in zeitlicher Hinsicht schon aufgrund der Geschäftsnatur regelmäßig auseinander fallen, sehen sich Unternehmer vielmals säumigen Kunden gegenüber. Ist ihnen in derlei Fällen die Eintreibung ihrer Forderungen selbst überlassen, schlagen sich ausbleibende Zahlungen nicht nur in Form von Umsatzeinbußen nieder, sondern verursachen darüber hinaus Rechtsverfolgungskosten und einen erhöhten administrativen Aufwand. Für ein erfolgreiches Vorgehen gegen säumige Schuldner sind hier Grundkenntnisse zum Mahnwesen unabdinglich, die der folgende Ratgeber der IT-Recht Kanzlei vermittelt - inkl. vieler Musterformulare.

19 min 1

Allgemeine Infos

Server name 
trustwidget.itrk.dev
Http Host 
trustwidget.itrk.dev
Hostname 
itrk.dev
Datum/Zeit 
2025-12-10T07:00:23+01:00 (1765346423)
Git branch 
feature/trustwidget
CMS Pfad 
/var/www/vhosts/itrk.dev/itrk/cms
Datenbank 
itrk (itrk@127.0.0.1:3306)

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Loaded extensions

Array
(
    [0] => Core
    [1] => date
    [2] => libxml
    [3] => openssl
    [4] => pcre
    [5] => zlib
    [6] => bz2
    [7] => calendar
    [8] => ctype
    [9] => hash
    [10] => filter
    [11] => ftp
    [12] => gettext
    [13] => gmp
    [14] => json
    [15] => iconv
    [16] => SPL
    [17] => random
    [18] => Reflection
    [19] => session
    [20] => standard
    [21] => mbstring
    [22] => SimpleXML
    [23] => sockets
    [24] => tokenizer
    [25] => xml
    [26] => cgi-fcgi
    [27] => mysqlnd
    [28] => bcmath
    [29] => curl
    [30] => dba
    [31] => dom
    [32] => enchant
    [33] => fileinfo
    [34] => gd
    [35] => imagick
    [36] => imap
    [37] => intl
    [38] => ldap
    [39] => exif
    [40] => mysqli
    [41] => odbc
    [42] => PDO
    [43] => pdo_mysql
    [44] => PDO_ODBC
    [45] => pdo_pgsql
    [46] => pdo_sqlite
    [47] => pgsql
    [48] => Phar
    [49] => posix
    [50] => pspell
    [51] => redis
    [52] => soap
    [53] => sodium
    [54] => sqlite3
    [55] => sysvmsg
    [56] => sysvsem
    [57] => sysvshm
    [58] => tidy
    [59] => xmlreader
    [60] => xmlwriter
    [61] => xsl
    [62] => zip
    [63] => Zend OPcache
)

Defined constants

Array
(
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [WEB_ROOT] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www
    [CMS_READY] => 1
    [PAGER_ELEMENT_COUNT] => 20
)

Defined functions

Array
(
    [0] => get_first
    [1] => get_color
    [2] => ob_clean_all
    [3] => page_forward
    [4] => get_userip
    [5] => content_url
    [6] => script_url
    [7] => admin_url
    [8] => admin_wrapper_url
    [9] => admin_file_url
    [10] => get_uri
    [11] => uri_passthrough
    [12] => cms_exit
    [13] => is_submitted
    [14] => post_get
    [15] => post_get_int
    [16] => post_get_string
    [17] => post_get_all
    [18] => url_get
    [19] => url_get_int
    [20] => url_get_string
    [21] => url_get_all
    [22] => param_get
    [23] => param_get_string
    [24] => param_get_int
    [25] => param_get_all
    [26] => param_set
    [27] => request
    [28] => session_get
    [29] => session_set
    [30] => session_remove
    [31] => session_release
    [32] => cookie_get
    [33] => cookie_set
    [34] => cookie_remove
    [35] => esc_attr
    [36] => esc_url
    [37] => esc_html
    [38] => html_element
    [39] => wrap_svg
    [40] => wrap_tag
    [41] => content_template
    [42] => admin_template
    [43] => enclosestring
    [44] => collect
    [45] => dict
    [46] => arr
    [47] => value
    [48] => minmax
    [49] => throwif
    [50] => throwifnot
    [51] => is_assoc
    [52] => array_get
    [53] => array_tree
    [54] => value_map
    [55] => data_forget
    [56] => data_has
    [57] => data_get
    [58] => data_set
    [59] => strcontains
    [60] => stricontains
    [61] => strbeginswith
    [62] => strendswith
    [63] => make_filename
    [64] => pluralize
    [65] => random_string
    [66] => hex_dump
    [67] => implode_ws
    [68] => get_db_record
    [69] => db_factory
    [70] => db_record
    [71] => db_count
    [72] => mb_str_starts_with
    [73] => mb_str_contains
    [74] => mb_str_ends_with
    [75] => show_beta_content
    [76] => get_news_image
    [77] => num_align
    [78] => unserializesafe
    [79] => str_replace_first
    [80] => get_language
    [81] => tt
    [82] => ttn
    [83] => tta
    [84] => ttf
    [85] => get_dump
    [86] => dump
    [87] => dd
    [88] => arrval
    [89] => randpasswd
    [90] => basepath
    [91] => env
    [92] => request_headers
    [93] => request_header
    [94] => array_flatten
    [95] => arrayify
    [96] => cycle_value
    [97] => array_group
    [98] => dev_panel_add_data
    [99] => dev_panel_add_callback
)

Server data

Array
(
    [USER] => itrk.dev
    [HOME] => /var/www/vhosts/itrk.dev
    [SCRIPT_NAME] => /index.php
    [REQUEST_URI] => /viewTopic.php?f=848&tid=961
    [QUERY_STRING] => f=848&tid=961
    [REQUEST_METHOD] => GET
    [SERVER_PROTOCOL] => HTTP/1.0
    [GATEWAY_INTERFACE] => CGI/1.1
    [REDIRECT_QUERY_STRING] => f=848&tid=961
    [REDIRECT_URL] => /viewTopic.php
    [REMOTE_PORT] => 58986
    [SCRIPT_FILENAME] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www/index.php
    [SERVER_ADMIN] => [no address given]
    [CONTEXT_DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www
    [CONTEXT_PREFIX] => 
    [REQUEST_SCHEME] => https
    [DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www
    [REMOTE_ADDR] => 216.73.216.190
    [SERVER_PORT] => 443
    [SERVER_ADDR] => 82.165.51.185
    [SERVER_NAME] => trustwidget.itrk.dev
    [SERVER_SOFTWARE] => Apache
    [SERVER_SIGNATURE] => <address>Apache Server at trustwidget.itrk.dev Port 443</address>

    [PATH] => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin
    [HTTP_COOKIE] => IT-Recht-Kanzlei=hi960ljeka5ddu2pk9vbvrfntf
    [HTTP_ACCEPT_ENCODING] => gzip, br, zstd, deflate
    [HTTP_USER_AGENT] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
    [HTTP_ACCEPT] => */*
    [HTTP_CONNECTION] => close
    [HTTP_X_ACCEL_INTERNAL] => /internal-nginx-static-location
    [HTTP_X_REAL_IP] => 216.73.216.190
    [HTTP_HOST] => trustwidget.itrk.dev
    [proxy-nokeepalive] => 1
    [SSL_TLS_SNI] => trustwidget.itrk.dev
    [HTTPS] => on
    [SHOW_DEV_PANEL] => 1
    [S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [S3_BUCKET_CM4ALL] => itrk-cm4all
    [S3_REGION] => eu-central-1
    [S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [IS_DEVELOPMENT] => 1
    [CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [CMS_USERNAME] => marius.gerum
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [DB_NAME] => itrk
    [DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [DB_USER] => itrk
    [DB_PORT] => 3306
    [DB_HOST] => 127.0.0.1
    [SCRIPT_URI] => https://trustwidget.itrk.dev/viewTopic.php
    [SCRIPT_URL] => /viewTopic.php
    [UNIQUE_ID] => aTkMd6ARhzQ7f9CVIhr9aQAAAFY
    [REDIRECT_STATUS] => 200
    [REDIRECT_SSL_TLS_SNI] => trustwidget.itrk.dev
    [REDIRECT_HTTPS] => on
    [REDIRECT_SHOW_DEV_PANEL] => 1
    [REDIRECT_S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [REDIRECT_S3_BUCKET_CM4ALL] => itrk-cm4all
    [REDIRECT_S3_REGION] => eu-central-1
    [REDIRECT_S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [REDIRECT_S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [REDIRECT_DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [REDIRECT_IS_DEVELOPMENT] => 1
    [REDIRECT_CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [REDIRECT_CMS_USERNAME] => marius.gerum
    [REDIRECT_CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [REDIRECT_DB_NAME] => itrk
    [REDIRECT_DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [REDIRECT_DB_USER] => itrk
    [REDIRECT_DB_PORT] => 3306
    [REDIRECT_DB_HOST] => 127.0.0.1
    [REDIRECT_SCRIPT_URI] => https://trustwidget.itrk.dev/viewTopic.php
    [REDIRECT_SCRIPT_URL] => /viewTopic.php
    [REDIRECT_UNIQUE_ID] => aTkMd6ARhzQ7f9CVIhr9aQAAAFY
    [FCGI_ROLE] => RESPONDER
    [PHP_SELF] => /index.php
    [REQUEST_TIME_FLOAT] => 1765346423.1711
    [REQUEST_TIME] => 1765346423
)

Environment variables

Array
(
    [USER] => itrk.dev
    [HOME] => /var/www/vhosts/itrk.dev
    [MAGICK_THREAD_LIMIT] => 1
    [DB_HOST] => 127.0.0.1
    [DB_PORT] => 3306
    [DB_USER] => itrk
    [DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [DB_NAME] => itrk
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [CMS_USERNAME] => marius.gerum
    [CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [IS_DEVELOPMENT] => 1
    [DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [S3_SECRET] => 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
    [S3_REGION] => eu-central-1
    [S3_BUCKET_CM4ALL] => itrk-cm4all
    [S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [SHOW_DEV_PANEL] => 1
    [ABSENCE_AUDIT_URL] => https://absenceaudit.itrk.dev
    [ABSENCE_AUDIT_API_KEY] => Egy5QwhtfxzmpfkgLNGWg4YFm62xbNBg
    [SHOPVOTE_URL] => https://shopvote.itrk.dev
    [SHOPVOTE_API_URL] => https://shopvote.itrk.dev
    [LOCAL_HOST] => localhost
    [SCRIPT_NAME] => /index.php
    [REQUEST_URI] => /viewTopic.php?f=848&tid=961
    [QUERY_STRING] => f=848&tid=961
    [REQUEST_METHOD] => GET
    [SERVER_PROTOCOL] => HTTP/1.0
    [GATEWAY_INTERFACE] => CGI/1.1
    [REDIRECT_QUERY_STRING] => f=848&tid=961
    [REDIRECT_URL] => /viewTopic.php
    [REMOTE_PORT] => 58986
    [SCRIPT_FILENAME] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www/index.php�get.itrk.dev/www/index.php
    [SERVER_ADMIN] => [no address given]
    [CONTEXT_DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www
    [CONTEXT_PREFIX] => 
    [REQUEST_SCHEME] => https
    [DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www
    [REMOTE_ADDR] => 216.73.216.190
    [SERVER_PORT] => 443
    [SERVER_ADDR] => 82.165.51.185
    [SERVER_NAME] => trustwidget.itrk.dev
    [SERVER_SOFTWARE] => Apache
    [SERVER_SIGNATURE] => <address>Apache Server at trustwidget.itrk.dev Port 443</address>

    [PATH] => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin
    [HTTP_COOKIE] => IT-Recht-Kanzlei=hi960ljeka5ddu2pk9vbvrfntf
    [HTTP_ACCEPT_ENCODING] => gzip, br, zstd, deflate
    [HTTP_USER_AGENT] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
    [HTTP_ACCEPT] => */*
    [HTTP_CONNECTION] => close
    [HTTP_X_ACCEL_INTERNAL] => /internal-nginx-static-location
    [HTTP_X_REAL_IP] => 216.73.216.190
    [HTTP_HOST] => trustwidget.itrk.dev
    [proxy-nokeepalive] => 1
    [SSL_TLS_SNI] => trustwidget.itrk.dev
    [HTTPS] => on
    [SCRIPT_URI] => https://trustwidget.itrk.dev/viewTopic.php
    [SCRIPT_URL] => /viewTopic.php
    [UNIQUE_ID] => aTkMd6ARhzQ7f9CVIhr9aQAAAFY
    [REDIRECT_STATUS] => 200
    [REDIRECT_SSL_TLS_SNI] => trustwidget.itrk.dev
    [REDIRECT_HTTPS] => on
    [REDIRECT_SHOW_DEV_PANEL] => 1
    [REDIRECT_S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [REDIRECT_S3_BUCKET_CM4ALL] => itrk-cm4all
    [REDIRECT_S3_REGION] => eu-central-1
    [REDIRECT_S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [REDIRECT_S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [REDIRECT_DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [REDIRECT_IS_DEVELOPMENT] => 1
    [REDIRECT_CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [REDIRECT_CMS_USERNAME] => marius.gerum
    [REDIRECT_CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [REDIRECT_DB_NAME] => itrk
    [REDIRECT_DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [REDIRECT_DB_USER] => itrk
    [REDIRECT_DB_PORT] => 3306
    [REDIRECT_DB_HOST] => 127.0.0.1
    [REDIRECT_SCRIPT_URI] => https://trustwidget.itrk.dev/viewTopic.php
    [REDIRECT_SCRIPT_URL] => /viewTopic.php
    [REDIRECT_UNIQUE_ID] => aTkMd6ARhzQ7f9CVIhr9aQAAAFY
    [FCGI_ROLE] => RESPONDER
)

This file

/var/www/vhosts/itrk.dev/trustwidget.itrk.dev/www/system/templates/Dev/panel.php

Request method

GET

Request URI

/viewTopic.php?f=848&tid=961

Request scheme

https

Request protocol

HTTP/1.0

Request arguments (GET)

Array
(
    [f] => 848
    [tid] => 961
)

Form data (POST)

Array
(
)

Request files

Array
(
)

Raw request body (0 Bytes)


            

        

        

            
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